He continued: “CISOs can help address excessive workloads by implementing regular check-ins with employees to understand their feelings and interests, which can help in redistributing tasks and [boosting] job satisfaction. They can also encourage skill expansion by allowing team members to learn new skills and get a break from routine tasks. And providing access to mental health resources, such as meditation apps or online therapy, can support the well-being of the team and mitigate the effects of excessive workloads.”
Failing to do so can put security teams in a doubly vulnerable position, as many attackers seek to create a sense of siege to overwhelm and confuse them, said Tanium CIO Erik Gaston.
“Managing excessive workloads can be a big challenge for today’s security teams, especially when attackers overwhelm them with excessive noise, disrupting their ability to effectively monitor, detect, and respond to real threats,” he said. “By generating large volumes of false positives and artificial noise in vulnerability management systems and SIEM platforms, attackers have a viable way to confuse cyber teams with the intention of masking the actual or underlying malicious attack.”
